RETURNS AND EXCHANGES
Shoko Press will not accept the return of goods unless the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity. In those instances our only obligation will be: - to make good any shortage; or - to replace or repair any goods that are damaged or defective; or - to refund to you the amount paid by you for the goods in question. Our maximum liability to you arising from any product you purchase from us shall be the price you paid for the product. When returning goods we recommend using recorded post and retaining Proof of Postage as we do not accept responsibility for items lost, delayed or stolen in transit, and to the extent permitted by law, we shall not be liable to you for any indirect or consequential loss or damage that is caused by any event or circumstance beyond our reasonable control, which shall include, but not be limited to, acts of God, civil commotion, riots, flood, drought, fire, and legislation.
Due to the unphysical nature of digital items they cannot be returned or exchanged. If you have any problems with your digital product please contact us at email firstname.lastname@example.org and we will endeavour to do our best to sort out the issue. Our cancellation policy does not apply to digital goods as download links are sent instantly.
LATE OR LOST ITEMS
Items to be delivered within the UK will be sent primarily by Royal Mail. Items sent internationally may either be sent through the Royal Mail International Standard or Economy service or another suitable postal carrier. Once your items are placed by us with the relevant postal carrier, we are no longer liable for those items and in the event that they are late, lost or stolen, it is with that relevant postal carrier that any liability for late, lost or stolen items will lie. Shoko Press will however, endeavour to make all reasonable efforts to assist you in tracking down your items so that they are delivered to you. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, or up to 40 days if your delivery address is outside of the UK, Europe or North America we shall have no liability to you unless you notify us in writing at our supplied contact address of the problem within 40 days, or 60 days if your delivery address is outside of the UK, Europe or North America of the date on which you ordered the goods.
CANCELLATION OF YOUR ORDER
You may cancel your order before the end of the 5th working day after you place your order, even if you have then already received the goods. You do not need to give us reason for cancelling your order nor will you have to pay any penalty. You may cancel your order by returning the goods you have ordered within 14 days after they are delivered. The only circumstance in which you cannot cancel your order is where you have taken the goods you have ordered (or the ones in relation to which you want to cancel) out of the sealed package in which they were delivered. To cancel your order you must notify us by writing to the following email email@example.com. If you have received the goods before you cancel your order then, unless you have lost your right to cancel because you have taken the goods out of their sealed package, you must send them back to the address that will be supplied at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when you receive them and you must send the goods back to us at our supplied contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your order, any sum debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.